The new CEO for Papa John’s, Steve Ritchie, has been busy. Maximizing the customer service and quality product value that Papa John’s is known for, Ritchie has traveled the nation to provide visibility and encourage feedback. Franchise partners have been bolstered along with current team members. People Are Priority Always (P.A.P.A) has been a historical tenet for this company, and relevant opinions enhance the company mission.
The Art of Listening
Ritchie listens to people. After all, people have purchased product, have worked to provide product, and teamed to offer locations for product. Papa John’s knows that business success can’t be performed in a vacuum. So, active listening skills are key. This national listening tour remains beneficial. The employee team is an extension of family and is treated accordingly. Store locations in Atlanta, Los Angeles, Dallas, Chicago and Detroit have been visited for feedback. More travel is upcoming. What is working? What doesn’t work? And most importantly, how has the customer life cycle process been improved through feedback? There are many choices for the customer, and P.A.P.A. activity continues to position Papa John’s at the top for restaurant choice. Check out their latest commercial here.
The Value of Trust
Business trust is achieved in many ways. Customers are always right and are listened to – operational activity is customized to service need. Because the majority of Papa John’s managers are community members, they take pains to support local schools and charities. Business practices includes philanthropy. Managers and employee teams sincerely want to maximize their business, to make operations better, to offer human customized options for service, and to retain a loyal customer base. It was also mentioned in Biz Journals that the company is rolling out diversity training.
Steve Ritchie Papa John’s is committed to best practices change and maintenance through feedback. If he does not hear a problem, he cannot provide a solution. The Papa John national team partners in his commitment for enhanced change. Each store location offers a customer care team willing to listen and correct if needed. Papa John’s has earned customer trust, but continues to try harder to keep that trust.
Recommended page: https://www.crunchbase.com/person/steve-ritchie